Refund policy

Refund & Returns Policy

Last updated: 17/04/2026

Thank you for shopping with us at Wild Pages Bookshop. We want you to be completely satisfied with your purchase. This policy explains how returns, refunds, exchanges, and pre-orders work for both UK and international orders placed through our Shopify store.

1. Your Right to Cancel (UK & EEA Customers)

If you are based in the United Kingdom or the European Economic Area (EEA), you have the legal right to cancel your order within 14 days of receiving your items, without giving any reason.

To exercise this right, you must notify us within 14 days of delivery by using the contact form or email us at wildpagesbookshop@gmail.com

You then have an additional 14 days to return the item(s).

2. International Orders (Outside UK & EEA)

We accept returns from international customers; however:

  • You must request a return within 14 days of delivery
  • Items must be returned within 30 days of delivery
  • You are responsible for return shipping costs, customs fees, and any applicable import duties

We recommend using a tracked and insured shipping service, as we cannot be responsible for items lost in transit.

3. Eligibility for Returns

To qualify for a return, items must:

  • Be unused and unread
  • Be in original condition
  • Be returned in original packaging (where possible)

We may reduce your refund if the item shows signs of handling beyond what is necessary to inspect it.

4. Non-Returnable Items

The following items are non-returnable unless faulty:

  • E-books or digital downloads
  • Gift cards
  • Final sale items
  • Books that have been used, damaged, or altered after delivery

5. Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery by using the contact form or email us at wildpagesbookshop@gmail.com

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will resolve the issue promptly with a replacement or full refund, including any shipping costs, in accordance with UK consumer law.

6. Return Process

To initiate a return:

  1. Email us at wildpagesbookshop@gmail.com with your order details
  2. Wait for confirmation and return instructions
  3. Package your item securely
  4. Send it to the address we provide

Important (International Returns):
Clearly mark your package as “Returned Goods” to help avoid additional customs charges. We are not responsible for customs fees incurred due to incorrect labelling.

7. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved:

  • Refunds are processed within 5–10 business days
  • Refunds will be issued to your original payment method

Please note:

  • Original shipping costs are non-refundable unless the item is faulty or incorrect
  • For international orders, we do not refund customs duties or taxes paid

8. Exchanges

We only replace items if they are damaged, defective, or incorrect. If you would like a different book, please place a new order and return the original item.

9. Pre-Orders

We offer pre-orders for selected titles that have not yet been released or are not yet in stock.

By placing a pre-order, you agree to the following:

  • Estimated Shipping Dates: Any release or dispatch dates provided are estimates and may change due to publisher delays or supply issues.
  • Payment: Full payment is taken at the time of purchase to reserve your item.
  • Dispatch: Your order will be shipped once the item becomes available. If your order includes both pre-order and in-stock items, we may dispatch them together unless otherwise stated.
  • Cancellations (Before Dispatch): You may cancel a pre-order at any time before it has been dispatched for a full refund.
  • Returns (After Delivery): Once delivered, pre-orders are treated the same as regular purchases and fall under our standard returns policy.
  • Delays or Unavailability: If a pre-order is significantly delayed or cannot be fulfilled, we will contact you and offer the option of a refund.

10. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account
  • Contact your payment provider
  • Then contact us at wildpagesbookshop@gmail.com

11. Contact Us

If you have any questions about this policy, please contact:

Wild Pages Bookshop
Email: wildpagesbookshop@gmail.com

This policy does not affect your statutory rights under UK consumer law.